CUSTOMER SERVICE & EMAIL INQUIRIES
- Please email firstname.lastname@example.org and always include your order number for any customer service inquiries. Please allow up to 48 hours (on business days) for a reply. We will try our best to reply as soon as possible.
Customer Service Hours:
Monday-Friday 10am-6pm PST
WE SHIP WORLDWIDE
International: $25 First Class
International: $38 Priority
- Although we will always try our best to package your order and ship it the next business day, please allow 2-3 days for normal processing times.
- Most orders will be shipped via USPS Priority. Customers will receive tracking information once their orders are shipped out.
- If tracking indicates that your order has been delivered, we are not liable for your undelivered/lost claims.
ORDER INFORMATION & POLICY (14-DAY POLICY)
Please always include your order number for all inquiries.
- Once your order is placed, we cannot allow you to change the size or swap items. Please carefully review your order prior to checking out.
- Exchanges are welcome if you receive a defective product or if you would like to switch out an item size with respect to stock availability. Items must be in new condition and customers are responsible for return shipping.
- Refunds/Returns are allowed if you receive defective product (within 14 days of receipt).
Our policy lasts 14 days. If 14 days have gone by since you received your purchase (based on tracking), we can’t offer you store credit, an exchange, or a refund.
All returns must be pre-authorized by one of our customer service reps. To return your product, you should mail your product to our address below and provide us with a tracking number so we can confirm it. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
PO BOX 5110
CERRITOS CA 90703
To complete your return, include your full name and order number in return package.
If you believe your item is defected, please email us at email@example.com with photos and explaining the defect. We will deem the product defect at our discretion. If the product has been misused or care instructions has not been followed then product will not be eligible to claim as defected.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.